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  • Where is The Arcade and when does it open?
    The Arcade is located on The Arcade simulator, and opens quarterly throughout the year: March, June, September and December.
  • I can't teleport into the event. Why?
    The Arcade is open during the following months: March, June, September and December. The venue is closed during off-months to prepare for upcoming events. The Arcade’s opening week is the busiest. We encourage you to be patient and promise that you’ll eventually get in.
  • I can't see anything at the event; The machines aren't loading. How do I shop?
    To deter lag, we restart the sim daily and keep the sim’s avatar count at a reasonable number. If you’re experiencing lag, we suggest wearing a full body alpha, detaching all attachments and HUDs and de-rendering avatars around you. If your shopping experience continues to suffer, we suggest that you re-visit the event at a different time or day. The Arcade runs for an entire month, allowing customers enough time to play for prizes at their leisure.
  • Help! Someone is griefing the event! Who do I tell?
    Please contact TheArcadeGachaEvents Resident or Marianne McCann to report venue griefing.
  • Where can I see all of the prizes that The Arcade's offering?
    For information on prizes featured in our event, please visit The Arcade’s Shopping Guide.
  • I played a gacha machine, but never received my prize. What should I do?
    If a prize isn’t delivered, please contact the designer whose machine you played with transaction details.
  • I won a prize that doesn't work/is broken/has wrong permissions. Who do I tell?
    Please alert the creator of the item as soon as possible via notecard, outlining any issues or problems the prize may have so that they can quickly resolve a fix for it.
  • What is the probability of winning a rare?
    The probability of winning a rare in an Arcade machine is automatically generated based on the number of items. (It cannot be manually set by the designers.) Random numbers are used to determine whether an avatar wins a rare or a common. It’s important to note that since the numbers are randomized, we cannot guarantee exact proportions are allocated of any particular item. Statistically, if you play forever, you will end up with roughly half as many of a rare as you would a common. The following formula is used: The number of rares are divided by the total number of items, multiplied by 0.5 (approximately one half), and multiplied by 100 to get a percentage.
  • Can I buy prizes directly from a store owner?
    Prizes shouldn’t be individually sold to customers from designers, in fairness to those who have played for prizes. They may only be available in gacha machines during and after the event’s completion.

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Copyright © 2025 The Arcade. All rights reserved.
Disclaimer: Second Life and Linden Lab are trademarks of Linden Research, Inc.
The Arcade is not affiliated with or sponsored by Linden Research.

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