Frequently Asked Questions

Just below, we’ve provided brief answers to many common questions about The Arcade.


Didn't Linden Lab ban gacha? Is this allowed?

Linden Lab banned a specific mechanic of gacha, eliminating blind sales within Second Life. The Arcade worked closely with Linden Lab when developing its new system. Our shopping model has been approved by Linden Lab’s governance team and fully complies with Second Life’s terms of service.

Where is The Arcade and when does it open?

The Arcade is located on The Arcade simulator, and opens quarterly throughout the year: March, June, September and December.

I can't teleport into the event. Why?

The Arcade is open during the following months: March, June, September and December. The venue is closed during off-months to prepare for upcoming events.

The Arcade’s opening week is the busiest. We encourage you to be patient and promise that you’ll eventually get in.

I can't see anything at the event; The machines aren't loading. How do I shop?

To deter lag, we restart the sim daily and keep the sim’s avatar count at a reasonable number. If you’re experiencing lag, we suggest wearing a full body alpha, detaching all attachments and HUDs and de-rendering avatars around you. If your shopping experience continues to suffer, we suggest that you re-visit the event at a different time or day. The Arcade runs for an entire month, allowing customers enough time to play for prizes at their leisure.

Help! Someone is griefing the event! Who do I tell?

Please contact TheArcadeGachaEvents Resident or Marianne McCann to report venue griefing.


Where can I see all of the prizes that The Arcade's offering?

For information on prizes featured in our event, please visit The Arcade’s Shopping Guide.

I played a gacha machine, but never received my prize. What should I do?

If a prize isn’t delivered, please contact the designer whose machine you played with transaction details.

I won a prize that doesn't work/is broken/has wrong permissions. Who do I tell?

Please alert the creator of the item as soon as possible via notecard, outlining any issues or problems the prize may have so that they can quickly resolve a fix for it.

What is the probability of winning a rare?

The probability of winning a rare in an Arcade machine is automatically generated based on the number of items. (It cannot be manually set by the designers.)

Random numbers are used to determine whether an avatar wins a rare or a common. It’s important to note that since the numbers are randomized, we cannot guarantee exact proportions are allocated of any particular item. Statistically, if you play forever, you will end up with roughly half as many of a rare as you would a common.

The following formula is used: The number of rares are divided by the total number of items, multiplied by 0.5 (approximately one half), and multiplied by 100 to get a percentage.

Can I buy prizes directly from a store owner?

Prizes shouldn’t be individually sold to customers from designers, in fairness to those who have played for prizes. They may only be available in gacha machines during and after the event’s completion.


Where can I trade my extra Arcade prizes?

Our update group doubles as a trading channel. This moderated chat is the perfect place to find what you’re looking for. Click here to read the official rules before initiating any trades.

Please be careful with third party exchanges. Because we have no means of resolving these transactions, Arcade Staff cannot verify, enforce, certify, examine, uphold or adjudicate any promise, contract, deal, bargain or agreement made by and between members of The Arcade’s update group. While you may have a valid agreement with a resident, The Arcade is not a party to, and cannot resolve, your dispute.

Where can I resell my extra Arcade prizes?

There is no official channel for reselling.


How does my brand apply to be an Arcade designer?

Participation in The Arcade is “invite only.” Currently, we’re not accepting designer applications. We thank you, however, for your interest.

How do I apply to blog for The Arcade?

Participation in The Arcade is “invite only.” Currently, we’re not accepting blogger applications. We thank you, however, for your interest.

How does my brand become an Arcade sponsor?

For more information on sponsoring The Arcade, send a notecard inquiry to our Sponsor Liaison, Kess Crystal.

Updates and Chat Roles

How can I join The Arcade's update group?

Group joiners can be found at any of our participating vendors’ main stores. Or join by clicking here.

How can I chat in The Arcade's update group?

To be granted chat privileges, please send a notecard with your request to our Event Manager, JulieUK2012 Resident.